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2:33 pm
Sun March 25, 2012

Health Care Law Puts Free Clinics At A Crossroads

Originally published on Sun March 25, 2012 3:06 pm

Free health clinics have long been places people turn to when they don't have health insurance or any money to pay for care. But the health law's expansion of coverage puts free clinics in uncharted territory.

While the law goes before the Supreme Court this week, health providers are already gearing up for a surge in patients with insurance.

Around the country, hundreds of free clinics have been established over the past 50 years to treat patients like Patsy Duarte.

"I have no insurance. I have no other means of going to a doctor," Duarte says. "The last time my husband went to a doctor, it was like $85 just for the visit."

Duarte's medical conditions limit her ability to work. She and her husband together earn about $15,000 a year. Their income is below the poverty line, but well above the Kansas threshold for Medicaid, the joint federal-state program that provides health care for the poor.

Duarte gets her blood pressure checked at Duchesne Clinic, a facility housed in an old parish school in Kansas City, Kan. She's come here for years to manage her hypertension, diabetes and other health issues.

More Turning To Free Clinics

The bad economy, the loss of jobs and health insurance, has meant more people like Duarte are turning to the clinic, says its director, Amy Falk.

"We've been kind of caught in the perfect storm of you have so many people needing care that can't get care, but at the same time, funding has been held level or in some cases decreased," Falk says. "So while you'd like to ramp up, this is not the economic time to do that."

While uninsured people can, and do, go to federally qualified community health centers and hospitals, free clinics are the only place where there's no fear of a bill. There has always been an upside for the clinics to this arrangement: No bills mean no billing systems and no heavy administrative costs.

But with the health law's expansion of coverage, free clinics are at a crossroads: Should they stay outside the mainstream of the health system, remaining mostly dependent on donations and grants? Or should they start to accept Medicaid and other insurance? Some clinics also get city, county or state funding.

The health law expands the reach of Medicaid to an additional 16 million people, and some free clinics want to transform themselves to serve those newly covered people. But Nicole Lamoureux Busby, head of the National Association of Free and Charitable Clinics, points out that more than 20 million people still won't have coverage. She says many clinics will have a role helping patients figure out the new system.

"It sounds great to have everyone be eligible between 2014 and 2019, but there's not this magic potion or wand that's going to get people signed up," Lamoureux Busby says. "Somebody's going to have to help them. We're going to have to explain now a very complicated system that quite frankly ignored patients in the past."

Duchesne's director, Falk, says the clinic's already been responding to a changing health system by trying to be more of a primary care center for patients. She says the clinic has decided to take Medicaid and private insurance if health coverage expands in the future — even though it will mean a major transformation.

"I don't think we can stay as [we] are; I think we have to grow within our environment," Falk says. "It will totally change the culture and structure of this clinic, having never had to do these things and building the infrastructure."

Falk also says their daily workflow will change.

Effect On Volunteers

One way taking Medicaid and private insurance could alter the nature of free clinics is its relationships with volunteers such as Dr. Glenn Hodges of the Health Partnership Clinic, in nearby Johnson County, Kan.

"I'm a medical missionary three miles from where I live, taking care of people in my neighborhood," Hodges says.

Hodges has been a happy volunteer at the Health Partnership Clinic since he retired from the VA more than 10 years ago. This clinic will be making some more sweeping changes by applying to be a federally qualified community health center. That will include taking Medicaid and private coverage and qualifying for more federal funds.

Hodges says he plans to stay with the clinic, but he and most other volunteers will focus on patients who don't have coverage. Staff will focus on those with coverage.

"The patients who are receiving free care are going to continue to be there. It's two separate patient populations," Hodges says. "We'll require two separate administrative organizational structures. There's a need for both."

That attitude is great news for new Health Partnership Clinic director Jason Wesco, who used to run a community health center. He knows he'll still need volunteers like Hodges, as well as more paid staff to handle extra patients and a new operating system.

"I exist to help my patients get healthier and to take care of as many as I can in [the] highest quality manner possible," Wesco says. "How do I create a system where I can bill for services? Well, you know I just do it, just like I created a system to manage 100 volunteers. That to me is a lot harder than billing Medicaid. We deliver health care to incredibly sick people, [and] that's hard. Billing Medicaid is not hard."

Still, Wesco knows this transition takes effort: planning, training staff and adding an electronic medical records system. For clinics that go in this direction there can be bigger changes, too. Some will have to add or increase their malpractice coverage and some might need to take a role in changing state Medicaid laws.

"The bottom line is we have a growing need," Wesco says. "And our job is to worry about all those people we don't take care of and get resources to make sure no one goes without health care. That's a big job and the only way I can do that adequately is to bring more resources into this organization."

Free-clinic directors say the next few years will be hard work, but they say with decades of stretching resources and caring for people with complex health problems, they'll rise to the challenge.

This story is part of a partnership with KCUR, NPR and Kaiser Health News.

Copyright 2013 KCUR-FM. To see more, visit http://www.kcur.org/.

Transcript

LAURA SULLIVAN, HOST:

It's WEEKENDS on ALL THINGS CONSIDERED from NPR News. I'm Laura Sullivan, in for Guy Raz.

People without health insurance have depended on free clinics for years, but with the passage of health care reform, more than 30 million people are expected to gain health insurance. The law goes before the Supreme Court this week, but health providers are already gearing up for a surge in insured patients. As Elana Gordon of member station KCUR in Kansas City reports, that leaves free clinics in unchartered territory.

ELANA GORDON, BYLINE: Around the country, hundreds of free clinics have been established over the last 50 years to treat patients like Patsy Duarte.

PATSY DUARTE: Hmm, that's no good, 172 over 85. Way too much. Yeah.

UNIDENTIFIED WOMAN: How are you feeling with that? Do you get a headache?

GORDON: Duarte's getting her blood pressure checked at Duchesne Clinic in Kansas City, Kansas, that's housed in an old parish school. She's been coming here for years for hypertension, diabetes and other health issues.

DUARTE: I have no insurance. I have no other means of going to a doctor. The last time that my husband went to a doctor, it was like $85 just for the visit.

GORDON: Duarte says medical conditions limit her ability to work, and the couple's combined income is about $15,000 a year. The bad economy, the loss of jobs and health insurance has also meant more people are turning to the clinic, according to director, Amy Falk.

AMY FALK: We've been kind of caught in the perfect storm of you have so many people needing care that can't get care, but at the same time, funding, you know, has been held level or in some cases decreased. So while you'd like to ramp up, this is not the economic time to do that.

GORDON: While uninsured people can and do go to community health centers and hospitals, free clinics are the only place where there's no fear of a bill. Despite the expansion of Medicaid to an additional 16 million people, free clinics expect to still be an important part of the health care safety net.

Nicole Lamoureux Busby, head of the National Association of Free and Charitable Clinics, says over 20 million people still won't have coverage. And Lamoureux Busby says many clinics will have a role in helping patients figure out the new system.

NICOLE LAMOUREUX BUSBY: It sounds great to have everyone be eligible between 2014 and 2019, but there's not this magic potion or a magic wand that's going to get people signed up. Somebody's going to have to help them. We're going to have to explain now a very complicated system that quite frankly ignored many of our patients in the past.

GORDON: Duchesne free clinic director, Amy Falk, says the clinic's already been responding to a changing health system by trying to be more of a primary care center for patients. The clinic's thought a lot about the situation and the access challenges patients already face.

FALK: I don't think we can stay as we are. I think we have to grow within our environment.

GORDON: Falk says the clinic has decided to take Medicaid and private insurance if health coverage expands in the future.

FALK: It will totally change the culture and structure of this clinic, having never had to do these things and building the infrastructure, one to put in place but just how we do our daily workflow. It will change.

GORDON: Taking Medicaid and private insurance could alter the nature of free clinics who rely on volunteers like Dr. Glenn Hodges of the Health Partnership Clinic in nearby Johnson County.

DR. GLENN HODGES: I'm a medical missionary three miles from where I live, taking care of people in my neighborhood.

GORDON: Dr. Hodges has been a happy volunteer at the Health Partnership Clinic since he retired from the VA more than 10 years ago. This clinic is making some sweeping changes that will include taking Medicaid and private coverage and qualifying for more federal funds. The white-bearded Hodges, who's also a master rose gardener, says he plans to stay with the clinic. He and most other volunteers will focus on patients who don't have coverage. Staff will focus on those with coverage.

HODGES: The patients who are receiving free care are going to continue to be there. It's two separate patient populations. We'll require two separate administrative organizational structures. There's a need for both.

GORDON: That attitude is great news for Health Partnership Clinic director Jason Wesco, who used to run a health center that took insurance. He knows he'll still need volunteers like Dr. Hodges as well as more paid staff to handle extra patients and a new operating system.

JASON WESCO: I exist to help my patients get healthier and to take care as many of - as I can in the highest quality manner possible. So how do I create a system where I can bill for services? Well, you know, I do. I just do it, just like I created a system to manage 100 volunteers. We deliver health care to incredibly sick people. That's hard. Billing Medicaid is not hard.

GORDON: Wesco knows this transition takes planning, like training staff and putting in an electronic medical records system. For clinics who go in this direction, there can be bigger changes, too, involving malpractice coverage and, in some states, changing Medicaid laws.

WESCO: The bottom line is we have a growing need. And our job, my job here, is to worry about all those people we don't take care of and how do I get the resources to make sure that no one in Johnson County goes without health care. That's a big job, and the only way I can adequately do that is bring more resources to this organization.

GORDON: Free-clinic directors say the next few years will be hard work, but they say with decades of stretching resources and caring for people with complex health problems, they'll rise to the challenge. For NPR News, I'm Elana Gordon. Transcript provided by NPR, Copyright NPR.